Asked for air in my front tires and they put 32 lbs. The tire says 51 and my low air tire lights were still on.

The team handled my engine replacement quickly and so far everything is working great. I had them do some work on brakes, they did not use this as an excuse to upsell me. They just did what was needed and saved me money in the process..

Have always and continue appreciate the efficient service and the great employees who keep everything going

Great service!

I brought my Lexus to be serviced here and was very pleased with the friendly fast service ! Will be coming back for all maintenance service here in the future!

I got my rear breaks and a oil change done here and 50 miles later my breaks now screech when I press them.

Quick service at an affordable price

Excellent service always! Wes at the desk was so helpful and friendly!

They do a really nice job here. The service department is run far better than Ford’s next door. Linda specifically is awesome and always does a great job taking care of us. They keep you up to date with texts and videos and the vehicles are cleaned before you pick them up.

I was in Cheyenne from out of town and needed an oil change. They were able to get me in with very short notice, and got my service done in only an hour. I am very pleased with them. If I lived closer, I would go back.

I always have a good experience with your service department. Your parts guy, though, could’ve been a little bit more personable. I asked for prices on tires and he just acted like he

They corrected work I previously had done improperly at another Toyota establishment.

I got my 10,000 mile service check here for my 2025 Toyota RAV4. The service was thorough and quick. I waited about 30 minutes and they were done. I was able to schedule an appointment through the service desk without issues. Thank you Toyota!

Very helpful and did a great job

Don't want to complain but it falls short of great.

We had regular maintenance completed at the dealership, and all was done well and quickly. THEN the alternator went and the vehicle was back in, 3 days before leaving for our grandson's wedding. Wes worked with our extended warranty company and got things moving in hours, not 24-48 hours that said it would take. The work again was done well. Wes was a pleasure to work with, and we thank him!!

Quick and worthy well worth the time

Great job!!!

Got an oil change, tire rotation and balance, and bought the three package deal. The only complaint is my car wasn’t washed which I believe is part of the package deal. Besides this, everything was great! Customer service was great!

Very courteous and fast

Great, fast service, with periodic updates (including photos/videos)! Highly recommended!

Great people a n d service at both repair and body shop

Total experience was great. Service department instilled confidence and competence. Shuttle service was top notch.

Went in for an oil change and tire rotation. In and out quickly while I waited. Great job.

Traveling through and dropped in to get 15k service on Tundra 1794 …. Excellent service … took me right in! In and out with no hassle. They are the best. Would highly recommend!

Great job

Service at Toyota is always on quick and reliable!

Had my car serviced. Everything went well.

As always, the maintenance department are always respectful and polite. I dont believe the oil change prior to this one was actually done. This time, the service was great

Ayyyy. Best service department!

Brett, my salesman, was great. He updated the status of my deal weekly, and was very knowledgeable about the vehicle. The only very small issue was a long delay in finalizing the sale. Everyone I dealt with was great.

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Did a quick and great job. Thank you!

Service tech at Ken Garff said that my rear brakes need to be replaced. I had my mechanic look at them, because my brakes were replaced 2 years ago, and he said they're in great shape.

Horrible customer service from the service staff. They tell you they are going to have your vehicle for 3 days, but what they don’t tell you is that they aren’t even going to look at it for three days. Why schedule an appointment for Monday if you aren’t event going to look at it until Wednesday!!!!

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Forgot to screw in a plastic piece on the bottom of my car after changing my oil. Piece dropped off and dragged across the highway for miles and ruined it. Also, very overpriced service.

The worst oil change. I am handicapped and rely on my seat remaining close to where it is. When I picked up my car the seat was all the way down, back and leaned back as if someone thinks they in da hood. Surprising to most but when things aren’t where you need them it can be very jarring and it took me a while to get up after sliding out. Grow up, it’s a real job. Also all the contents of the glovebox were in the passenger seat, I asked them not to rotate tires as they ... Read More

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Google - Mar 30, 2026

The worst oil change. I am handicapped and rely on my seat remaining close to where it is. When I picked up my car the seat was all the way down, back and leaned back as if someone thinks they in da hood. Surprising to most but when things aren’t where you need them it can be very jarring and it took me a while to get up after sliding out. Grow up, it’s a real job. Also all the contents of the glovebox were in the passenger seat, I asked them not to rotate tires as they are a week old and guess what they did???? Yep rotated and now out of balance.

Service prices are way to high. It was $815 for a diff fluid change and an alignment. Took more than 1 day. And the sales team repeatedly refuses to give me a trade in value on my 2023 tundra in excellent condition. The prices are crazy and the sales team is lazy.

I’m a bit disappointed in my repair invoice. I was quoted $329.95 but when I paid they added $39.88 for “shop supplies”. I was told they add that to all their invoices. It would be better if you folks would add that shop supplies to the actual quote instead of “surprise”

I took my RAV into get a recall fixed, when they returned the vehicle the seat had been moved all the way to the forward position. When I started to place the seat back I noticed that the moulding had been broken and it was hanging almost down to the floor, I know it was not in that condition when I brought it in, and went in and took the tech out and showed her, she said I must have broken it when putting the seat back and it must have caught on something, I didn't even get the ... Read More

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Google - Feb 13, 2026

I took my RAV into get a recall fixed, when they returned the vehicle the seat had been moved all the way to the forward position. When I started to place the seat back I noticed that the moulding had been broken and it was hanging almost down to the floor, I know it was not in that condition when I brought it in, and went in and took the tech out and showed her, she said I must have broken it when putting the seat back and it must have caught on something, I didn't even get the seat all the way back I noticed as soon as I bent down to move it back. I will never allow them to do anything on my vehicle again, and I was highly disappointed that they blamed me for something they had done, be honest, own up and fix what you damaged it is that easy to show customers that you are trustworthy.

The only reason for 1 STAR , was Josh. Otherwise it would have been ZERO! I had safety recalls and service campaigns due for my truck and 2 other weird things my truck was doing. I called and scheduled an appointment for 1pm on a Friday after I got off of work. When I arrived to drop off my vehicle Linda of the service department told me I should have dropped it off that morning. I informed her that I was unable to do that, hence the 1pm appointment. She told me that the service that my truck needed would take several hours ... Read More

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Google - Jan 14, 2026

The only reason for 1 STAR , was Josh. Otherwise it would have been ZERO! I had safety recalls and service campaigns due for my truck and 2 other weird things my truck was doing. I called and scheduled an appointment for 1pm on a Friday after I got off of work. When I arrived to drop off my vehicle Linda of the service department told me I should have dropped it off that morning. I informed her that I was unable to do that, hence the 1pm appointment. She told me that the service that my truck needed would take several hours and that it would not be able to be finished that day, due to having several staff members on vacation and some staff who had called out. Linda also stated for me to pick up my truck before 4 pm which was closing time for the next day (Saturday), so that they could finish all of my repairs. I had no problem with that but I requested the shuttle because I had planned on waiting for the service to be completed. On Saturday I called around 3:15 pm to see if my truck was finished, I had a ride available for that time because I had been told there will be no shuttle. I talked to Josh, because Linda had already told me she would not be at work that day. He was pleasant and apologetic about my repairs not being completed, because they did not have the right kind of mechanic on duty to do one of the repairs. I asked him why I was told my truck would be finished on Saturday before 4, if the shop was not staffed appropriately. I was very upset about this and told him that I understand that he was not the one who incorrectly quoted the repair time frame. I requested a new pick up time for Monday as the shop, as I assume was closed for Sunday. He told me that my truck would be ready no later than noon on Monday. I requested a call back from the service department manager. He stated he would pass along the message. Monday morning about 11:15 am, I called to see if my truck was ready, I had another ride available. Linda stated that my truck couldn’t be ready until 2pm. I told her that 2pm was unacceptable, as this repair keeps getting pushed out further and further (also my ride was unavailable at that time). She blamed me stating that I had added another repair to my truck when dropping it off. I replied that she does not need to blame the customer when things go sideways. I reminded her that when I originally called, I set up my appointment for 2 safety recalls, 1 service campaign, something with my tire, and something with my gas cap. Nothing new was added when I dropped off my truck with HER. She added nothing to my service request. She apologized saying that she did not mean to blame me for that, just that it fell into the task box at 1:05 pm on the day I dropped off my truck and that she was unaware that Josh had promised my truck at noon. I requested again that I talk to the service manager and she said he would be gone until the 1st (Thursday) then changed it to the 5th (the following Monday). I received a call from Linda at approximately 12:15 pm (about an hour later), stating that my vehicle was ready. My ride was still available at that point, so I went to get my truck. Upon pick up I reminded Linda that I want to speak to her manager when he got back to the office. He was due to be back in on the 5th today is the 13th. I still have not received a call back. I am quite disappointed in Ken Garff Toyota service department’s customer service and follow through.

Do not respond to any text message you receive from this dealership. They have messaged me non stop for a week straight, despite multiple requests to stop. Maintenance service is acceptable but once they get you in their sales call rotation, your phone will never stop ringing.

Time to complete maintenance appt was almost 2 hours. If services are recommended, please provide prices or a price package discount if more than 1 service is needed. Hard to schedule and get through to Toyota service online and on the phone.

All good. Appreciate the pricing option. Thanks!

We had Toyota dealers in Cheyenne change our oil and as soon as we got back to Rawlins few days later our oil leaked.

Went in for oil change, and tire rotation. Didn’t notice until i got home you didn’t put hubcap back on rear tire. Grrrrrr and who gets to pay for that???? Not impressed

We purchased a 2025 RAV4 phev a few days after we purchased it we saw that a small part of the body molding was missing some paint We went back to let them know They said they wouldn’t do anything for us We have purchased number of cars from them Bad customer service I would never purchase anything from them again William

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Bought a used car from them and purchased the advantage package which included several oil changes per year. Took the car in for its first service and was told that there were four people in front of me but not to worry because they had four technicians. After an hour the service assistant came and told me that the technician broke off a stud from a wheel and they needed to get the part from the Subaru dealer two buildings over. After another hour and a half my vehicle still was complete, so I asked again and after five minutes ... Read More

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Google - Jul 17, 2025

Bought a used car from them and purchased the advantage package which included several oil changes per year. Took the car in for its first service and was told that there were four people in front of me but not to worry because they had four technicians. After an hour the service assistant came and told me that the technician broke off a stud from a wheel and they needed to get the part from the Subaru dealer two buildings over. After another hour and a half my vehicle still was complete, so I asked again and after five minutes I was told that the car would be ready in about ten minutes. Well it was and after going through the service ticket I was told that my rear brakes were worn down to 6mm. I told them that that couldn’t be because I had just replaced them six weeks earlier. At that point I was completely frustrated and wanted to leave and noticed that they didn’t wash my car after servicing it. I asked if they only wash certain vehicles and was told that they wash all vehicles.

I took my new Toyota in (with an appointment) for the the 5,000 mile checkup. The staff plugs in the computer and rotate the tires. I was expecting a 20 to 30 minute job but was informed that it would be an hour and a half to 2 hours. I disagreed with the time and was told it was a appointment to show up, not when the work was done, much like the doctor's office. I explained that when I had an appointment with a specific automobile mechanic and that person had 18 years of schooling, I would gladly wait. But a tire rotation ... Read More

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Google - Jul 15, 2025

I took my new Toyota in (with an appointment) for the the 5,000 mile checkup. The staff plugs in the computer and rotate the tires. I was expecting a 20 to 30 minute job but was informed that it would be an hour and a half to 2 hours. I disagreed with the time and was told it was a appointment to show up, not when the work was done, much like the doctor's office. I explained that when I had an appointment with a specific automobile mechanic and that person had 18 years of schooling, I would gladly wait. But a tire rotation is on.the.job training. Meanwhile, I missed another appointment and my entire afternoon was delayed. I'm considering taking My Highlander to Greeley or Fort Collins. It would take 2 hours but the staff would at least be easier to work with.

Well live 35 miles from town and have to wait for oil changes and tire rotations. It use to take 45 minutes. Now have been here 2 times with 2 vehicles in just a few weeks and it took over 2 hours each time. There must be a big problem.

Had a new car had to take it in cuz it got scrathed by thier detailer

Dropped off my car at 830 am, I was told I would get a call when ready. The shop was not busy at all when I arrived. I call around 1230, they said the call was gonna be pulled in shortly. ( when I arrived I pulled car in shop) the receptionist said should be around 230, that she would call me. 5:00 rolls around still no call. I arrived at the shop at 530. The receptionist said her boss may have forgotten to call me, due to she had bad news. My car was just on the side of the building. I really could of ... Read More

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Google - Jun 5, 2025

Dropped off my car at 830 am, I was told I would get a call when ready. The shop was not busy at all when I arrived. I call around 1230, they said the call was gonna be pulled in shortly. ( when I arrived I pulled car in shop) the receptionist said should be around 230, that she would call me. 5:00 rolls around still no call. I arrived at the shop at 530. The receptionist said her boss may have forgotten to call me, due to she had bad news. My car was just on the side of the building. I really could of used my car in the afternoon. Not impressed

Katie was amazing with us, the sale of our Tesla as extremely fast. Best Service!

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took our 2023 4 runner into ken Graff toyota, they were excellent to work with, Jullian in service was great, would recommend them all day long

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My saleswoman was Katie and she was outstanding at her job. I was buying from out of town and she made the experience worry free and all paperwork in order with no big surprises. Unlike many other dealers that I have worked with I feel that this car dealer did a good inspection on the truck. They fixed the necessary items to make my used truck reliable. I highly recommend Katie and feel that she is one of the very few honest car sales person!!

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Had a service appointment for leaking front windows on my new Tundra that was purchased 3 months ago. Was told they can’t fix the problem and I have to wait for Toyota to come up with a remedy. They are aware of the problem and new weather stripping does not resolve the issue. I was given no report of their findings, inspection, or dynastic. Called Toyota and they have no record of it being in for a service call and no knowledge of this being a problem for vehicles of my type. Toyota customer service also informed me there is ... Read More

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Google - Oct 18, 2024

Had a service appointment for leaking front windows on my new Tundra that was purchased 3 months ago. Was told they can’t fix the problem and I have to wait for Toyota to come up with a remedy. They are aware of the problem and new weather stripping does not resolve the issue. I was given no report of their findings, inspection, or dynastic. Called Toyota and they have no record of it being in for a service call and no knowledge of this being a problem for vehicles of my type. Toyota customer service also informed me there is a recall on my truck. (I thought it was customary for them to tell you about recall when you came in for service appointments). I called my service department back for email of the service report and they say they will send it but have yet to receive it. I asked for a name of a manager and they will not give me that info. Ken Garff Cheyenne’s service department is a complete joke!

I appreciate the enthusiasm of your sales team, though their approach was a bit more persistent than expected. It was surprising to be asked to commit to a purchase price without any concrete evidence that the price could actually be met. Additionally, the pressure to make a decision without considering a fair trade-in offer left us questioning the overall process. It was also quite unprofessional to have a salesman with an AirPod in during the discussion—it gave the impression that our concerns were secondary. I hope this feedback is helpful in refining the customer experience.

We were interested in a Chevy Tahoe at Toyota of Cheyenne. We contacted the internet sales office and that the vehicle was at the lot and ready to be seen. We drove an hour from Northern Colorado with our daughter and her six-month-old child, only to find out that the car was being repaired at the Chevy dealer and was unavailable. We wasted an entire Saturday afternoon without any apology.

We have been looking for a specific car and we called and spoke with a salesperson and asked questions and made an appointment. Then a second person called to verify appointment and we drove an hour to see it and upon arrival they said we don’t have this car and the manager just kept saying sorry and did nothing and gave no real explanation. They are incompetent don’t waste your time.

Worst customer service of any dealership around. Don’t buy here unless you want to be ghosted and lied to. We bought a van here coming up on 4 months ago. Part of the deal to buy the vehicle is they would provide us with a second set of keys, programmed. They have still not held up their end of the deal and quite frankly are absolutely terrible at returning calls, answering the phone, responding to emails or just customer service in general. We are still owed a second set of keys, it was part of the transaction yet here we ... Read More

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Google - Aug 14, 2024

Worst customer service of any dealership around. Don’t buy here unless you want to be ghosted and lied to. We bought a van here coming up on 4 months ago. Part of the deal to buy the vehicle is they would provide us with a second set of keys, programmed. They have still not held up their end of the deal and quite frankly are absolutely terrible at returning calls, answering the phone, responding to emails or just customer service in general. We are still owed a second set of keys, it was part of the transaction yet here we wait almost 4 months and nothing. I will never buy from them again because of this which is unfortunate for them as I’m currently in the market for a truck. DON’T buy from Ken Garff. Also don’t expect a phone call back none of them know basic customer service. Hey Robert we are still waiting remember you were “the guy” who was going to sort it all out. Hey Ken they should fire you, you’ve been called over 15 times and emailed numerous times and never called back. Hey Destiny we are still waiting, you guys owe the keys it was part of the transaction and paperwork so do what’s right and hold up your end of the deal.

They were easy to work with in getting the price I wanted for the car I purchased. The reason for the low rating is for post purchase. I live in Fort Collins, CO bought in Cheyenne, WY. Was recommended to change oil every 5k and that if I brought car to Cheyenne it would be free of charge on that interval and could use Toyota Care on the other intervals. When I made appointment for first oil change, it was not free and so I drove 1.5 hours out of my way. Have tried to contact the person that gave me ... Read More

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Google - Aug 7, 2024

They were easy to work with in getting the price I wanted for the car I purchased. The reason for the low rating is for post purchase. I live in Fort Collins, CO bought in Cheyenne, WY. Was recommended to change oil every 5k and that if I brought car to Cheyenne it would be free of charge on that interval and could use Toyota Care on the other intervals. When I made appointment for first oil change, it was not free and so I drove 1.5 hours out of my way. Have tried to contact the person that gave me this intel three times, voicemail is full and receptionist leaves a message in their chat to call me back. Zero contact. Disappointing and will end up costing me more than if I was never advised to proceed with his recommended maintenance schedule. * EDIT* They made one half-hearted attempt to contact me, never responded to my email responses. Voicemail said they’d give me what they initially offered but failed to hold to deliver. Doesn’t make up for the wasted trip, account for myToyota care schedule being thrown out of whack, or the extra money I have spent and will have to spend. Find a different dealer.

DON'T GET RIPPED OFF. I will never take my vehicle here again for service. Earlier this week I took my truck in for a routine oil change. They overlooked a basic air filter replacement, and the service rep Cody Rogers told me I have a leak in my power steering and need a new power steering assembly (totaling over $2,000). I was also told that this was a relatively urgent issue and needed to be taken care of by my next service. My truck has 58,000 miles on it and the power steering reservoir is full so I thought it was ... Read More

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Google - Aug 2, 2024

DON'T GET RIPPED OFF. I will never take my vehicle here again for service. Earlier this week I took my truck in for a routine oil change. They overlooked a basic air filter replacement, and the service rep Cody Rogers told me I have a leak in my power steering and need a new power steering assembly (totaling over $2,000). I was also told that this was a relatively urgent issue and needed to be taken care of by my next service. My truck has 58,000 miles on it and the power steering reservoir is full so I thought it was suspicious being told there was a leak. I took it to a trusted mechanic and they confirmed there is nothing wrong with the power steering. Please, do yourself a favor and take your vehicle to someone you can trust.

I had a very bad experience attempting to purchase a used vehicle from this dealership. I got push back on every thing I questioned or asked about. I found the salesman (Nick) to be very difficult to work with. It was almost as if they didn't want to sell me this vehicle. The last straw was when I was basically accused of lying about receiving an email which I had been waiting to receive with a document that I had asked for. This made no sense. I wrote a very detailed email to the Sales Manager and to the ... Read More

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Google - Jul 30, 2024

I had a very bad experience attempting to purchase a used vehicle from this dealership. I got push back on every thing I questioned or asked about. I found the salesman (Nick) to be very difficult to work with. It was almost as if they didn't want to sell me this vehicle. The last straw was when I was basically accused of lying about receiving an email which I had been waiting to receive with a document that I had asked for. This made no sense. I wrote a very detailed email to the Sales Manager and to the Salesman about my experience and offered to talk with them about my experience and never heard a word. I cancelled the transaction and bought another car a day later at a local dealership and it was a night and day experience. Be careful. Read the contract. Don't let them collect money that they don't need to.

Took my 2014 Tacoma with 104000 miles in to flush the radiator AND brake fluid. I have never had ANY problems with the truck. Lo and behold, after only 400 miles after job I have a brake light alert. My inspection revealed low brake fluid. I added 13 ounces and resolved the problem AND there are NO LEAKS I can observe that caused the brake alert. CONCLUSION: Insufficient refilling AFTER the 'supposed' brake flush. (Did they REALLY perform the flush?). Sure makes ya wonder! Summary - check the vehicle before ya leave the dealer. Don't 'assume' anything.

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Contacted the dealership Friday about a car that was available, filled an application, took all my information, then stop answering phone Saturday and Monday, then somehow the car isn’t available anymore. 1- I contacts the dealership first, 2- why did you have me fill an application if you can’t honor your word, 3- what are you going to do with my information given such unprofessional and shady practices? I would’ve bought the car in the same day I filled the application if they proceeded. Very unprofessional!

Terrible customer service-lack of communication (even with online “chat professional , not professional at all) missing important documents for registering & titling vehicle - underpaid sales tax to county - overall very very very disappointed in Ken Garff staff from Toyota salesperson to Ford financial director It’s well below a 1 star review - was not compensated for any of my troubles nor apologized too…it took me getting highly irritated and fowl language for them to realize I was not happy with their customer service.. think twice before buying at Ken Garff

If you are a traveler and have car trouble in Toyota Cheyenne area -don’t count on very much help. try to get to Toyota Laramie - They did everything possible to get a new part and the next day and we continued on our journey.

So, I’ve spent 6 figures , 2 vehicles and numerous vehicle maintenance (cash) , and I love the product, but here in Cheyenne, this has to be the worst maintenance/ service department. That’s it , they fail at , calling you back, the service manager “Steve” doesn’t follow through when they make mistakes like my last complaint, ruining my rims, they never call you back and they are incompetent IE , leaving oil cap off , not following through on simple call backs, always being behind on schedules and by far the worst, is not taking responsibility for the screw ups over the years. I ... Read More

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Google - Jun 22, 2024

So, I’ve spent 6 figures , 2 vehicles and numerous vehicle maintenance (cash) , and I love the product, but here in Cheyenne, this has to be the worst maintenance/ service department. That’s it , they fail at , calling you back, the service manager “Steve” doesn’t follow through when they make mistakes like my last complaint, ruining my rims, they never call you back and they are incompetent IE , leaving oil cap off , not following through on simple call backs, always being behind on schedules and by far the worst, is not taking responsibility for the screw ups over the years. I highly recommend taking your service needs to Laramie or FoCo, ! That’s all I got!

Theives

Once again Ken Garff proves they can't figure out customer service. Last time I scheduled an oil change they didn't stick the filter. I have a Subaru and brought it to a Toyota dealership. I bought it from Ken Garff and they said I can go to any of the dealerships for the oil changes package I bought. No Subaru dealer here. So the service manager said to call and confirm and he can order the filter so I don't have to wait 2 hours the next time. Well I did that and confirmed the day before again ... Read More

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Google - Apr 23, 2024

Once again Ken Garff proves they can't figure out customer service. Last time I scheduled an oil change they didn't stick the filter. I have a Subaru and brought it to a Toyota dealership. I bought it from Ken Garff and they said I can go to any of the dealerships for the oil changes package I bought. No Subaru dealer here. So the service manager said to call and confirm and he can order the filter so I don't have to wait 2 hours the next time. Well I did that and confirmed the day before again that I would be here. Show up, and no filter. The service guy Roger I think his name was with glasses not apologetic at all and kept repeating that its not their policy. No apologies at the time, nothing trying to fix the situation. So I was finally able to speak to the other guy who told me to call ahead previously. He understood my concern, let the other dude know that they are allowed to pre-stock it if I call ahead. The guy with glasses needs to learn customer service the other guy is your saving grace. This after having to call Ken Garff for two days before I finally got a hold of somebody in Cheyenne. Before I had people from Utah calling me back. The last time I got a oil change it took me a week to get a call to schedule it. Also they told me on a separate occasions my F150 was safe to drive but then my steering locked up. when that was getting serviced they turned off my vehicle tracker and it took them months to figure out how to turn it on. Plaid tech I think it was called. Also got it on my Subaru but it took weeks to get it active. Despite numerous calls and a ton of wasted time. If you value customer service, avoid these guys. Or just deal with the guy with the mustache in service, he will at least try to make things right. I swear in all of my Ken Garff dealings he is the only person who cares about the customer.

I came in yesterday fully prepared to purchase a Tacoma and the salesman that I worked with was rude. All I wanted to know was the "out the door" price because there's always wiggle room to negotiate and he got offended by my asking questions. We came inside and he asked to be seated while he helped someone else. No worries Toyota. I left and went down the street and bought a Nissan Frontier Pro-X. The salesman I worked with there didn't get upset or rude with me when I asked him the very same questions. ... Read More

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Google - Apr 15, 2024

I came in yesterday fully prepared to purchase a Tacoma and the salesman that I worked with was rude. All I wanted to know was the "out the door" price because there's always wiggle room to negotiate and he got offended by my asking questions. We came inside and he asked to be seated while he helped someone else. No worries Toyota. I left and went down the street and bought a Nissan Frontier Pro-X. The salesman I worked with there didn't get upset or rude with me when I asked him the very same questions. Good luck on your sales strategies. The Tacoma isn't that special.

No one answers the phone or returns messages for days at a time Cody Rodgers was incredibly rude to me while dropping off my car for a service.

I read a good review in this website about Scott Roberts, and decided I would call him to ask about a car that was on the inventory on their website. After I talk to him and stated that I found good reviews about him online and that I was interested in that vehicle that was on the lot. He said he will call me later and did not give me any more details. I waited for his call, but never came. I tried calling the dealership back and they blocked my number as if I was some kind of terrorist ... Read More

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DealerRater - Mar 19, 2024

I read a good review in this website about Scott Roberts, and decided I would call him to ask about a car that was on the inventory on their website. After I talk to him and stated that I found good reviews about him online and that I was interested in that vehicle that was on the lot. He said he will call me later and did not give me any more details. I waited for his call, but never came. I tried calling the dealership back and they blocked my number as if I was some kind of terrorist or infatuated guy or something who knows? The point is, I was able to verify that the block my number because I called for my wife's number and I could get through to anyone but calling from my number would give me the voicemail directly for any dealership extension, including service, sales, and this fellow Scott. I had a conversation with a different salesman about the car. I was interested in using my wife phone number and realize that they charge extremely high dock fees of $800 and a "garff" package of $2000 to all the cars they sell, which is ridiculous when you look at other dealerships, even in neighboring states such as Utah. They will post a "discount" on the online vehicles, but then they'll charge you hidden fees that more than make up for this discount. SCAM, do not buy from this dealership, especially from "Scotty" Roberts. Do your research. My job is done. Good luck.

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I had an excellent experience with salesman Scott Roberts, who went way out of his way on my out-of-state purchase of a new Rav4 off-road vehicle prior to my move to Cheyenne. Scott helped with every aspect of obtaining and registering my new vehicle, including picking me up at the airport when I arrived. I highly recommend Ken Garff Toyota and Scott for sales.

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We worked with Dwight on purchasing a vehicle that was being sold as wholesale. He was able to get us a great deal and was very professional and honest throughout the process.

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