Great people a n d service at both repair and body shop

Total experience was great. Service department instilled confidence and competence. Shuttle service was top notch.

Went in for an oil change and tire rotation. In and out quickly while I waited. Great job.

Traveling through and dropped in to get 15k service on Tundra 1794 …. Excellent service … took me right in! In and out with no hassle. They are the best. Would highly recommend!

Great job

Service at Toyota is always on quick and reliable!

Had my car serviced. Everything went well.

As always, the maintenance department are always respectful and polite. I dont believe the oil change prior to this one was actually done. This time, the service was great

Ayyyy. Best service department!

Brett, my salesman, was great. He updated the status of my deal weekly, and was very knowledgeable about the vehicle. The only very small issue was a long delay in finalizing the sale. Everyone I dealt with was great.

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Did a quick and great job. Thank you!

Brakes failed and the team at Ken Garff got us taken care of.

Tire rotation

Horrible customer service from the service staff. They tell you they are going to have your vehicle for 3 days, but what they don’t tell you is that they aren’t even going to look at it for three days. Why schedule an appointment for Monday if you aren’t event going to look at it until Wednesday!!!!

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Staff have always been courteous and provide recommendations for future service needs so I can anticipate the costs.

Prompt and thorough

Recall. Jordan called when vehicle was ready.

How many of these do I need to fill out? I have already done 3 for this visit.

Quick, efficient and informative. They are excellent!

Staff is professional, helpful and service front office folks are THE best.

I always take my Toyota to Ken Garff for service. They are professional, efficient, and friendly!! They get my vehicle in and out quickly, always go over the diagnostics and recommendations. They also have good promotions and plans to keep the cost of servicing reasonable.

The service was outstanding !!!! You guys got my Truck done in a timely manner !!!! Thanks again for doing such a great job !!!!

Great communication and videos on multiple point inspection.

We made an appointment for our 5,000 mile check up. I did not like the computer generated system that took me approximately 5 minutes to get to a person. Other than that, the appointment went smoothly. We have a leased vehicle so there was no cost involved

We were Eastbound on I-80 traveling home to Des Moines and needed a tire rotation; we were easily able to schedule service online. The service team was friendly and completed service promptly!

By far the best dealership service department I’ve ever dealt with. Very kind and courteous staff especially Jordan. He was ready and prepared for me before I showed up making the handoff seamless. They sure do make Toyota look good and every other service department subpar.

Like the advantage care plan. I trust the service. I hate having an appt and still waiting 2+ hours.

The RAV4 was in for 10000 checkup. Waited a looooooonnnnnnggggg time for the work to be completed. (Check your in and out schedule.) Didn’t hear a whole about why it was taking sooooo long. Try doing better! 🙁

They do great wok but do not estimate their time well.

Fast, efficient, did good job on my oil changs

Great people! Not so great pricing. I am a curious individual, so I did some research after they completed a $470 dollar repair. First of all, the OEM part that they replaced was double what a car quest counterpart would cost ($65). As for the labor, I would estimate that what they did should have taken 30 minutes to an hour (They read the code, switched the part, and retested it which confirmed the diagnosis. They then replaced the faulty part which could not have taken longer than 10 minutes). They did fix the issue, but I don’t feel good about it. It ... Read More

Full review text opened.

Google - Mar 27, 2026

Great people! Not so great pricing. I am a curious individual, so I did some research after they completed a $470 dollar repair. First of all, the OEM part that they replaced was double what a car quest counterpart would cost ($65). As for the labor, I would estimate that what they did should have taken 30 minutes to an hour (They read the code, switched the part, and retested it which confirmed the diagnosis. They then replaced the faulty part which could not have taken longer than 10 minutes). They did fix the issue, but I don’t feel good about it. It feels like price gouging instead of trying to serve the customer and pursuing a fair deal. Once again, nice, professional, and kind people, but terrible pricing.

Great service work. Great people. Love the care package. Only item is that on my Lexus, they do not reset the car computer tracking service items.

My experiences have been very good with your place Thank you .

Very friendly and efficient

(Translated by Google) Excellent service (Original) Excelente servicio

Outstanding service

Excellent service

Warranty service

I always go to Toyota for all of my services. They are always great to do business with. They go above and beyond making sure I’m happy with everything on my car. Jordan and Linda are great to do business with . They do everything in a very timely manner. I will be going back for all of my car maintenance

Customer Service was good. Had a friendly welcoming atmosphere. Wait time was not that long. Over all very satisfied, though I wish I had been advised of the detail and wash option before I had payed and checked out.

Great service

Always welcomed and asked if I need help!

Service was quick and easy. Reps were very professional

Quick oil change and staff wasn’t pushy about extra service!

Quick repair of aTSB sensor and washed the car when finished.

Very friendly staff. Fast and efficient service.

They always take good care of my truck! Thank you for great service.

Quick service. Sent me a picture of my vehicle when they were starting to work on it. Informed me to keep doing what I was doing as my car was well taken care of. Definitely be back again.

My new Camry had a defective 12V battery. These guys not only replaced the battery, they also ran complete diagnostic testing on the car to make sure that there were no other issues. Toyota covered the $ under warranty.

Check in check out always fast and courteous. Work was completed in a timely manner. Communication was maintained during the process

Good service, professional, polite staff.